Shipping policy
At Soleré, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment is received.
You will receive a confirmation email once your order has been placed, and a second email with tracking information as soon as your order has shipped.
Shipping Times
United States
- Estimated delivery: 3–7 business days
- Free shipping on all orders
International Shipping
We currently focus on shipping within the United States. International shipping may become available in the future.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can monitor your delivery in real time.
Delays
While most orders arrive within the estimated timeframe, shipping delays may occasionally occur due to:
- Carrier delays
- High order volumes
- Weather conditions
- Customs processing (if applicable)
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
Soleré is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you cannot locate it, please:
- Check with neighbors or household members.
- Contact the shipping carrier.
- Reach out to us for assistance.
Soleré is not responsible for packages lost or stolen after delivery has been confirmed by the carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
We will review the issue and provide a replacement or other appropriate resolution.
Returns and Refunds
Please refer to our Refund Policy for complete details regarding returns and refunds.
Contact Us
If you have any questions about shipping, please contact us at:
support@solereskin.com